Technical and Network Support Specialist in Little Rock, Arkansas

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 BBA Solutions is currently seeking a technician that can implement networks and provide technical support to internal staff. 
Job Title: Technical & Network Support Specialist
 
About the Job Role:
As a Technical and Network Support specialist you will work as front line support for our 100+ retail stores. You will assist our managers and executives with internal technical navigation of our systems as well as support high level technical staff in our on campus operations channel. This is a great opportunity for someone interested in growing into a senior network or systems administration role. 
Traits that would make you :
Quick study
High technical aptitude
Focus on the quality of your work
Skills:
Amazon Web Services (AWS)
LAN knowledge
Network performance tuning
Network design and implementation
FTP/SFTP 
Linux/command line familiarity
 
Other Preferred Skills: Working knowledge of specific appliances including Cisco, Watchgaurd and Fortinet.
 
Job Duties:
Receive, analyze and solve complex technical issues.  Provide high touch follow-up for all parties.
Establishes technical specifications by conferring with users; analyzing workflow, access, information, and security requirements.
Establishes network supervision by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.
Maintains network and systems performance by performing monitoring and analysis, and performance tuning; troubleshooting problems; escalating problems to vendor or internal technical staff.
Secures network and systems by developing network access, monitoring, control, and evaluation; maintaining documentation.
Prepares users by designing and conducting training programs; providing references and support.
 
Other Preferred Skills: Working knowledge of specific appliances including Cisco, Watchgaurd and Fortinet.


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